Support
Help and guides
How can we help? Choose the right contact so account, billing and privacy questions reach the right place.
Import, check and troubleshoot FIT and TCX filesUse the original file exported by your training platform when possible and check the core workout data after import.
Common topics
Never send your password, authentication code or API key by email.
Account and invite
Invite links, sign-in, email verification and account access.
support@ai-coach.eeTraining data and integrations
FIT/TCX uploads, Garmin or Strava connections and missing training data.
support@ai-coach.eePlan and billing
Plan activation, invoices, payments and billing details.
billing@ai-coach.eePrivacy
Consent, data export, correction, deletion and other data-subject requests.
privacy@ai-coach.eeContact us
Include the email address used for your account and a concise description of the issue.
General support
support@ai-coach.eeProduct use, account access and integrations.
Billing
billing@ai-coach.eeInvoices, payments and plan questions.
Privacy
privacy@ai-coach.eePersonal data, consent and privacy rights.
Not an emergency serviceAI Athlete does not provide emergency or medical care. In an urgent health situation, contact 112 or a qualified healthcare professional.